Constructive Conflict Management
In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes.
After completion of this course you will know how to:
- Identify and manage sources of conflict.
- Define an effective strategy to deal with conflict.
- Implement a process to manage conflict situations.
- Build civility in the workplace.
COURSE OUTLINE
1 – UNDERSTANDING CONFLICT
- Identifying the Causes of Conflict
- Harnessing the Benefits of Conflict
- Resolving Conflict
- Understanding the Key People in Conflict Resolution
2 – CIVILITY IN THE WORKPLACE
- Recognizing Uncivil Behavior
- Reaping the Benefits of Civil Behavior
- Working with Difficult People
- Identifying and Avoiding Incivility
- Creating, Implementing, and Enforcing a Civility Policy
3 – CONFLICT RESOLUTION PROCESS
- Making an Effective Atmosphere
- Developing Mutual Understanding
- Focusing on individual and Shared Needs
- Getting to the Root Cause
- Generating Options
- Building a Solution
4 – CONFLICT RESOLUTION STRATEGIES
- Differentiating Resolution Strategy Versus Process
- Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Upcoming Constructive Conflict Management Classes
| Course Name - Start Date, Start Time | End Date | Start Time (PT) | End Time (PT) | Add to Cart |
|---|---|---|---|---|
| Constructive Conflict Management - 10/26/2023, 6:00 AM | 10/27/2023 | 6:00 AM | 3:00 PM |